Relatório de estágio supervisionado obrigatório (ESO): análise de processo em indústria de bebida através dos métodos PDCA e 5W2H - Comércio e Indústria de Bebidas e Representação Ltda

Abstract

Ciber is a small beverage industry located in Garanhuns-PE, more than thirty years old, respected in the region for its products that are distributed throughout northeastern Europe. Vodka is the fifth most consumed alcoholic beverage in Brazil. For 2022, the consumption projection is 70.6 thousand liters of the drink. Brazil is the tenth largest drink consumer in the world. The Mandatory Supervised Internship allowed to practice the theory of several disciplines learned in the course of Food Engineering, the experience in the factory allowed the exchange of knowledge and experiences useful to both parties. Quality is an essential parameter for companies to remain active and competitive in the market, quality methodologies cycle PDCA and 5W2H were applied with the aim of improving Ciber's industrial processes. The steps of the PDCA cycle were P: vodka spillage was identified during filling, D: calibration was performed on the nozzles of the filler, C: how many liters of drink were wasted from September to December 2018, A: this loss was counted and verified that only the calibration of the machine was not enough to contain this product leak. The 5W2H method generated six simple, low-cost action plans that complemented the results of the PDCA cycle. The proposed actions were: to put flow meters throughout the production line; replace and calibrate filler nozzles; train staff to identify and correct losses and generate loss reports in search of continuous improvement. Losses of 24,516 L of vodka were recorded and the industry stopped raising R $ 244,914.84 if this product had been marketed. The action plan was set up to reverse this loss and Ciber is expected to continue to adopt these tools and other quality management methodologies in the manufacture of its products.