Design Thinking no desenvolvimento de aplicativo para a Paróquia de São José – Surubim-PE

Abstract

The needs arising from the pandemic have spurred the permanent establishment of conveniences in the provision of services by the parish secretariat of São José de Surubim-PE. Faced with this new reality, this project developed a mobile application proposal to optimize parishioners' access to the provided services. For this purpose, the Design Thinking methodology was applied, integrating the phases of empathy, definition, ideation, and prototyping with focus groups, briefing, moodboard, and similar research, aiming to understand the audience of the Parish driving this new demand. The results brought to light critical points, such as difficulties in understanding commands and application usability, along with visual representation depicting the religious symbols of this community. Simultaneously, it implemented functions that would significantly enhance the faithful's access to services offered by the parish secretariat. With this approach, the mobile application proposal aims to make parishioners' lives more comfortable, providing them with a smoother and more pleasant experience when performing their activities, thereby enhancing their convenience and strengthening their faith.