Gamificação aplicada na gestão de incertezas em projetos de software

Abstract

The software market undergoes constant changes and new technologies are developed frequently, which stimulates competition between software companies. This environment brings a remarkable number of failures and uncertainties that can lead to failure. Based on the above considerations, it is important to highlight the relevance of a management that considers the importance of uncertainty management, which can directly affect the success of the project. The objective of this work is to propose a management approach to gamification uncertainties, in order to motivate the use of uncertainty management on an ongoing basis and thus increase the competitive advantages of organizations. Gamification is the application of game elements to processes in the real world, trying to achieve specific business goals by modifying people's behavior. Therefore, through the literature review, we sought to identify practices, techniques and strategies to support the management of uncertainties. Next, a gamification framework was elaborated, mapping the practices, techniques and uncertainty management strategies that can be explored in each orientation of the framework.Finally, the gamification uncertainty management approach was proposed. In this way, it is hoped to encourage the continuous use of the management of uncertainties in the organizations with the use of gamification