Contratação ou aquisição de softwares na administração pública: estudo de caso aplicado à prefeitura municipal de Garanhuns

Abstract

The Information Technologies appear in the global scenario, as essential assets for the proper functioning of the institutions, whether public or private, being applicable to the most diverse uses, the software is used with purpose from the computerization of demands until the optimization of processes. Due to the growing number of applications developed, standards have been established that allow the identification of parameters to be met, with a view to achieving the best demands, such as ISO / IEC / IEEE 12207-11 of 2017, which deals with the cycles of software life, NBR ISO / IEC 9126-1 of 2003, bringing with it a series of factors related to software quality, in addition to the provisions on this topic by Software Engineering. Regarding public administration, the legal precepts established by the laws and other applicable regulations, such as Law 8.666 / 1993, Normative Instruction Nº. 04 of 2014 - SLTI, should also be observed. In this hiring or acquisition process other guides, such as the PMBOK Guide 6th Edition 2017, published by the PMI (Project Management Institute), brings with it a series of metrics, which contribute directly to the acquisition processes. This work is a qualitative bibliographic and documentary research, with the purpose of analyzing the acquisition or hiring of IT services by the public administration, in casu, in Garanhuns City Hall, made through analysis of public notices and questionnaire. applied to the population, with a view to gauging the experience of using, in particular, the broad and free access portals, such as the Taxpayer Portal and the Transparency Portal, and verifying compliance with the premises set forth in the standards, and thus It is possible to establish a parallel analysis of the documentary technical aspects and the levels of use experience of the population. From these analyzes, the laws and other identified norms, it can be verified that the central focus is in the fulfillment of the system requirements and product quality, and consequently, in the fulfillment of the established legal norms, however, there is no direction. explicit about the quality in use of the tools offered to the population by public entities.