Desenvolvimento e validação do módulo de gestão de usuários do SysAPAE

Abstract

The Association of Parents and Friends of the Exceptional (APAE) is a social organization, whose main aim is to promote integral care for people with intellectual disabilities, and multiple. To meet users’ needs, the association is organized into four main areas: health, social assistance,financial and pedagogical. With this, a great amount of information is generated at all timesand much of this information are shared between these areas of the association. In interviewswith employees and volunteers of the APAE, it was noticed that the current management of user information, mostly done manually, makes it difficult to handle and share essential data among the APAE sectors. Besides that, to search for specific characteristics of the user or to know whichuser has already been answered, or is scheduled the attendance is impracticable, since for thisit would have to check manually all the fiches of the users. Considering the problem faced bythe association, this work has as general aim to develop a module to automate the processes ofmanagement of the social assistance area of the APAE of Serra Talhada-PE. The developmentof the solution, called SysAPAE, is divided into three stages. The first stage consists of thedefinition of the problem, where it was necessary to conduct a semi-structured interview with the employees about the processes they carry out in the APAE. The validation of these processes wasdone through the elaboration and validation of a diagram of the processes of the organization.The second stage consists of the development of the solution, the definition of the requirements,validation of the requirements, through the elaboration and validation of diagrams, as well asthe implementation and implantation of the system. The last step is to evaluate the solutionregarding its usability and satisfaction, in order to identify the improvements that the system hasbrought to the management and discover what to perfect in the system. With the validation ofthe system it was seen that the system was approved regarding the usability and satisfaction test.The social work team has proven that the system makes it possible to work with the informationof the APAE users, as well, to allow an environment of cooperation between the areas of theorganization and that the system improves the efficiency of the processes.