Proposta de melhoria de processo utilizando metodologias ágeis em um setor de manutenção eletroeletrônico

Abstract

This paper aims to analyze and propose the application of agile methodology in the management of electro-electronic maintenance process, also seeking to enhance the efficiency and quality of services provided. To achieve this goal, specific objectives were established. Initially, a literature review was conducted on maintenance and its historical context, focusing on the management of maintenance process using Kanban and agile methodologies, as well as their application in the maintenance context. This review identified challenges faced when using traditional approaches in this type of management. Subsequently, successful cases of companies that adopted agile methodology in the management of maintenance process were analyzed to investigate the benefits achieved with this approach. This analysis was compared with other traditional approaches, highlighting their differences, advantages, and disadvantages. Based on this information, a practical application of agile methodology was proposed in an electro-electronic maintenance process of a telecommunications company, considering the sector’s peculiarities and customer needs. To assess the feasibility and potential impact of applying agile methodology to the electro-electronic maintenance process, detailed studies and analyses were conducted. Finally, the work culminated in the development of guidelines and recommendations for the implementation of agile methodology in the management of maintenance processes, aiming to provide a solid foundation for other organizations to adopt this approach efficiently and effectively. The results obtained in this research will contribute to understanding the benefits of agile methodology in the management of electro-electronic maintenance processes, highlighting its relevance and potential to drive improvements in the field, thereby increasing companies’ competitiveness in the market.