Um vislumbre da precarização: refletindo as relações de trabalho em call center no Recife

Abstract

This research appears as a contribution to the field of study of the sociology of work by seeking to reflect on the mutations and precariousness attributed to work relations in the capitalist scenario, taking as a reference for reflection the relations disseminated in call center companies and their implications for well-being of the workers. The present work aims to understand the work relationships established in call centers and what their consequences are on the quality of life of its workers. For this purpose, this research initially focused on situating the theoretical framework of this work, understanding the meanings of work throughout the history, the labor relations established in capitalism and the new labor relations with a focus on understanding their consequences on the well-being of workers. Regarding methodology, a qualitative methodological approach was used. For data collection, a systematic literature review and semi-structured interviews were carried out. As an analysis technique, content analysis was used. The results highlight an environment of extreme stress, control and coercion in search of results. It is concluded, therefore, that this research has a social impact by giving voice to a class of workers in extremely precarious situations, who suffer from the most diverse types of violence in their work environment on a daily basis.