O acolhimento humanizado como política pública de atendimento a crianças e adolescentes acometidos de Diabetes Mellitus (DM) Tipo 1 na cidade de Serra Talhada/PE

Abstract

This work deals with the theme of humanized reception. Which is a device of the National Humanization Policy that guarantees universal access, information, resolution, referral and construction of bonds between users and professionals of the SUS, in the family strategy of primary care. Aimed at the care of children and adolescents affected by Type 1 Diabetes Mellitus in family health units in the urban area of the Municipality of Serra Talhada, Pernambuco. Given this fact, it is necessary to discuss, analyze and propose improvements in reception, which is considered as one of the main actors of dignified treatment for these children and adolescents by health professionals and thus offer quality services to these users, following the principles of the Unified Health System and in accordance with the National Humanization Policy. It was established as a general objective, to implement or improve humanized care as a support in the Family Health Strategy (ESF). Methodologically, the study is characterized as a qualitative, descriptive and exploratory research. The objective was to know the reality of the reception practice in the Family Health Units in the municipality. The participants of this study were the nurses of the USF`s and tutors of children and adolescents in the urban area of the municipality of Serra Talhada/PE. The results obtained indicate that the practice of reception is deficient and some of them are disconnected from the precepts that guide the reception and humanization of care for users.